What Information We Collect and Why
When you open an account we collect your name, email address, phone number and the country you register from. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and amount — we do not store your mobile banking PIN or wallet password
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at any point. Device data such as your browser type, operating system and IP address are logged automatically each session; this helps us detect unusual login activity and keep your account secure. We also collect how you navigate the platform — which pages you open, how
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long you spend on them — so we can improve the experience for returning users. All payment-method identifiers linked to your account (bKash number, Nagad number, Rocket number) are stored in encrypted form. We collect only what we need to run your account and process transactions.
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If you contact our support team, the content of that conversation is stored alongside your account record. Availability of our services and the way we handle your data both depend on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.